Cladding Warehouse always aims to resolve any ordering disputes quickly, fairly and amicably. However, if a mutually agreed resolution cannot be found, we will enforce the terms of our Cancellation and Returns policy, as stated below.

1. Our Policy

1.1 Our Cancellation and Returns Policy applies to the sale of all goods from Cladding Warehouse unless a variation is expressly agreed in writing in advance by one of our Directors.

1.2. Any estimate of quantities needed, advice as to the suitability of any goods for a particular purpose and any plan or measurement given by us is given for guidance only (based on the information you give us) and without liability on our part. You must satisfy yourself that all goods and quantities ordered are correct.

1.3 Any typographical error or clerical omission in our online prices or the order documentation issued by us may be corrected without liability on our part.

1.4 When signing for a Delivery it is the customer's responsibility to carefully check the accuracy and completeness of the products received. Please contact us immediately if you believe an order is wrong or incomplete. Once the goods are signed for, we have no legal obligation to replace 'missing' components. We will always rectify any genuine mistakes on our part, but, due to the risk of trims and smaller portable items going missing on site after delivery, we may charge you for  any additional items you require. In all cases, you must alert us of incomplete or inaccurate products within 14 days of receiving the goods. The course of action we take in each individual case is entirely at our discretion.   

2. Cancellations and Returns

2.1 We may, at our discretion, accept or reject the cancellation or return of any goods not required. Any such cancellation or return shall be subject to the terms of this Policy and we may charge you a handling and re-stocking fee, plus any transportation costs incurred.

2.2 As a “consumer” under a “distance contract” (both as defined in the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013) you may cancel a contract within fourteen days after the date the goods are delivered. You must notify us of the cancellation in writing by recorded delivery post or by emailing our Customer Services Team at

2.3 You must return the goods to our headquarters from where they were delivered, or request us to collect the goods at your cost.

2.4 We will accept returns at our discretion and only when the goods are as fit for sale on their return as they were on delivery and on payment of any agreed handling charge (unless the goods were defective when delivered)

3. Liability

3.1 If any goods are defective, we shall (at our discretion) replace the goods or refund the price of the defective goods at the pro rata contract rate provided that:

(a) we are given a reasonable opportunity to examine the defective goods (if we request to do so)

(b) the defect is not due to willful damage, negligence, fair wear and tear, incorrect storage, movement, or installation.

(c) you do not make use of the defective goods after giving us notice.

3.2 If the materials have been installed (fitted) we shall not be responsible for the cost of removing the goods, or making good the place after removal, or for the cost of installing replacement goods.

3.3 On request, we will provide information about any relevant manufacturers’ guarantees available to you, but we are not legally responsible for any obligation stated in these guarantees.

3.4 Our total liability shall be limited to the contract price and we shall not be liable to you for any loss of business whether direct, indirect or consequential.

4. Non-payment

4.1 We are entitled to cancel or suspend the contract or your account if you fail to pay us any sum due pursuant to the contract (whether or not any part of your account is subject to query). We also reserve the right to cancel if we believe you are: 

  • subject to a bankruptcy order, or a court order; 
  • entering into liquidation or administration;
  • unable to pay your debts within the meaning of Section 123 of the Insolvency Act 1986
  • about to cease trading.

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